Recommended action: The card holder should contact the issuing bank for more details. #CREDIT CARD TERMINAL ERROR MESSAGES CODE#Once the problem has been addressed and resolved, the issuing bank will confirm with the card holder that they will authorize the transaction, and and the merchant may attempt to process this payment again.įailure code definition: Do Not Honor / Card Declined by IssuerĮxplanation: The issuing bank is reporting an issue and advising the merchant not to accept this card. If the problem cannot be resolved, request an alternative card or payment method.Įxplanation: The issuing bank is preventing the authorization of this transaction. Once the problem has been addressed and resolved, the issuing bank will confirm with the card holder that they will authorize the transaction, and and the merchant may attempt to process this payment again. The specific reason for this decline is unclear, and the card holder should contact the issuing bank for more details. The issuing bank is preventing the authorization of this transaction. Failure Codes Failure code: 01įailure code definition: Refer to Card Issuer The CVV2 is akin to the CID (see above) and is printed on the physical card and is used during check out for an additional security measure. The CVV is a code embedded into cards which is passed when a card is scanned at a POS or ATM. #CREDIT CARD TERMINAL ERROR MESSAGES VERIFICATION#The CID for American Express is 4 digits on the front of the card.ĬVV/CVV2 – Card Verification Value 2. This is a 3-digit code in the signature panel on the back of Visa, MasterCard, and Discover cards. #CREDIT CARD TERMINAL ERROR MESSAGES PSP#Payment Processor (PSP) – Typically a third party, a PSP is assigned by a merchant to handle the processing of payments through various means, such as cards and checks, online or at in-person terminals.ĬID – Credit Card Identification Number. Terminal – Also known as a payment terminal, POS (point of sale), EFTPOS, or credit card terminal, this is the device which interfaces with payment cards in order to process the electronic funds transfer transactions. Essentially, this is the person whose name is on the card account, or the card itself. This is not MasterCard or Visa, but the bank or credit union where the card account is held.Ĭard Holder – A person who has a credit or debit card. Here is a quick glossary of commonly-used terms to be sure the definitions are clear:Ĭard Issuer – Refers to the financial institution that issues credit cards. Typically in these instances, the payment can be retried and will go through.īelow is a guide to the most common credit card failure codes and some recommended actions to take when they occur. Soft declines occur when the transaction has been approved but there is an issue in completing it. Hard declines occur when the payment is refused by the issuing bank, and the customer should contact their bank to resolve the issue. There are two categories of credit card declines: hard declines, and soft declines. Associated with the declined payment is a failure code and reason provided to the merchant. There are a range of reasons that this may happen: a decline from the payment processor, the payment gateway, or (most commonly) the issuing bank. Credit card declines occur when the payment transaction cannot be processed.
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